Last updated: 5 November 2026
This Privacy Policy explains how Jack Studio Marketing Sdn Bhd (“Jack Studio”, “we”) collects and uses your personal information for Jack Studio Club.
COLLECTED INFORMATION
We only collect the information needed to register and manage your Jack Studio Club membership. When you register, we collect your full name, gender, phone number, email address and date of birth. These are required to create your account; without them we cannot register you. Your address is optional and helps us recommend your nearest outlet and send member rewards. When you shop at our outlets, we also receive your purchase records from our point-of-sale system to calculate your points and rewards.
HOW WE USE YOUR INFORMATION
We use your personal information to create and manage your membership account, verify your identity when you log in, calculate your points, tier and rewards, send you birthday rewards, recommend your nearest outlet, and update you on our latest news, promotions and events. You can stop receiving promotional messages at any time.
CONFIDENTIALITY
We do not sell your personal information. We only share it with service providers that help us run Jack Studio Club, such as our hosting, database, SMS and point-of-sale providers, and only for that purpose, or when the law requires it. We do not collect credit card or bank account details through Jack Studio Club.
YOUR RIGHTS
You can view and update your details at any time in Account Details. You can also ask us for a copy of your personal information, ask us to correct it, or close your account. When you close your account, we remove your personal information within 30 days, except where the law requires us to keep it. To make a request, contact us at sales.jackstudio@gmail.com or WhatsApp +60 11-1201 5288.
CHANGES TO OUR PRIVACY POLICY
We may update this Privacy Policy from time to time. The latest version is always on this page, with the date it was last updated. If we make important changes, we will let you know through Jack Studio Club before they take effect.
SECURITY
We use appropriate security measures to protect your personal information from loss, misuse and unauthorised access, such as encrypted connections and one-time login codes. However, no method of sending information over the Internet is 100% secure.