Last updated: 5 November 2026
OVERVIEW
Jack Studio Club is a membership programme operated by Jack Studio Marketing Sdn Bhd ("Jack Studio", "we", "us" or "our"). By registering for or using Jack Studio Club, you agree to these Terms of Use. If you do not agree, please do not register for or use Jack Studio Club.
SECTION 1 - MEMBERSHIP AND YOUR ACCOUNT
Membership is free. You must be at least 12 years old to register. Each person may hold only one account, linked to one mobile phone number. You are responsible for keeping your phone and one-time login codes private, and for all activity on your account. Please tell us immediately if you believe someone else has used your account.
SECTION 2 - POINTS AND TIERS
You earn points on eligible purchases at participating Jack Studio outlets when you are identified as a member at the time of purchase. Points are usually added to your account by the next day. Your tier is based on your points and spending, as shown in the app. Points have no cash value, cannot be transferred to another person, and cannot be exchanged for cash. If points expire, the expiry date will be shown in the app.
SECTION 3 - REWARDS AND VOUCHERS
Rewards and vouchers are subject to the terms and expiry date shown on each one. Vouchers cannot be exchanged for cash, refunded, transferred or combined with other offers unless stated. Lost, expired or unused vouchers will not be replaced.
SECTION 4 - RETURNS, REFUNDS AND POINTS
If you return a purchase or receive a refund, the points earned on that purchase will be deducted from your account, and your tier may be recalculated. If a voucher was used on a returned purchase, it will not be reissued. Product returns and refunds follow the policy of the outlet or channel where you bought the item. If this makes your points balance negative, you cannot redeem rewards until your balance is positive again.
SECTION 5 - PROHIBITED USES
You must not use Jack Studio Club for any unlawful purpose, to break any law or regulation, to infringe intellectual property rights, or to harass, abuse or harm others. You must not create false or multiple accounts, misuse points or vouchers, or try to interfere with the security of Jack Studio Club.
SECTION 6 - SUSPENSION AND CLOSING YOUR ACCOUNT
We may suspend or close your account, and cancel points or vouchers, if you break these Terms of Use or misuse Jack Studio Club. You may close your account at any time in Account Details. When your account is closed, any remaining points and vouchers will be cancelled.
SECTION 7 - ACCURACY OF INFORMATION
You agree to provide current, complete and accurate information and to keep it up to date in Account Details. We make every effort to keep the information in Jack Studio Club accurate, but it is provided for general information only and may change without notice.
SECTION 8 - THIRD-PARTY LINKS
Jack Studio Club may contain links to third-party websites or services, such as WhatsApp, or links you read from NFC tags. We are not responsible for the content or accuracy of any third-party websites or materials.
SECTION 9 - PERSONAL INFORMATION
Your personal information is handled according to our Privacy Policy.
SECTION 10 - CHANGES TO JACK STUDIO CLUB
We may change, suspend or end Jack Studio Club, including how points, tiers and rewards work. We will give members reasonable notice through Jack Studio Club before any important change takes effect.
SECTION 11 - DISCLAIMER AND LIMITATION OF LIABILITY
Jack Studio Club is provided "as is" and "as available". We do not guarantee that it will always be available, uninterrupted or error-free. To the extent permitted by law, we are not liable for any indirect or consequential loss arising from your use of Jack Studio Club. Nothing in these Terms of Use limits your rights under Malaysian consumer protection law.
SECTION 12 - CHANGES TO THESE TERMS OF USE
We may update these Terms of Use from time to time. The latest version is always on this page, with the date it was last updated. If we make important changes, we will let you know through Jack Studio Club before they take effect.
SECTION 13 - GOVERNING LAW
These Terms of Use are governed by and construed in accordance with the laws of Malaysia.
SECTION 14 - CONTACT INFORMATION
Questions about these Terms of Use can be sent to sales.jackstudio@gmail.com or WhatsApp +60 11-1201 5288.